These general terms and conditions of sale strictly apply to all product sales made by the online store.https://elalmacenfotovoltaico.com/en/. Every order placed on the online storeelalmacenfotovoltaico.comIt necessarily implies, as an essential, determining, and indispensable condition, the Customer's unconditional acceptance of the General Sales Conditions of the online store.https://elalmacenfotovoltaico.com/en/Valid on the day the corresponding order is placed. In addition, the Customer acknowledges that accepting these conditions implies their application to the order they refer to, as well as any subsequent orders, except in cases where new conditions are brought to their attention by the online store.https://elalmacenfotovoltaico.com/en/. The fact that the online storeelalmacenfotovoltaico.comNot resorting to any of the present conditions at a given moment cannot be interpreted as renouncing or waiving the right to resort to them in the future or in the past.
The interpretation and execution of the conditions, as well as all acts resulting from them, shall be subject to Spanish law, unless there are provisions of public order contrary to it.
IDENTITIES OF THE PARTIES
On one hand, the Photovoltaic Warehouse S.L.With CIF B67901710 as the provider of the products contracted by the consumer and/or user, with registered office at C/ La Niña, 10, 18194, Churriana de la Vega. Technical contact address is tecnico@elalmacenfotovoltaico.com and the phone number (+34) 858 22 51 45. Company registered in the Mercantile Registry of Granada Volume 1786, page 70, inscription 1st, with sheet GR-57241 onwards. https://elalmacenfotovoltaico.com/en/.
On the other hand, the user, registered on the website with the purpose of being a consumer and/or user of it and/or hiring its products or services.https://elalmacenfotovoltaico.com/en/. The consumer and/or user are responsible for the data they provide to.https://elalmacenfotovoltaico.com/en/And therefore, you are responsible for the accuracy of the data you provide on this website.
PRICES
The prices published on the online storeelalmacenfotovoltaico.comPrices are in Euros. All prices include the applicable VAT on the day of the order, any changes in the VAT rate will be automatically applied to the prices of the products for sale in the online store.https://elalmacenfotovoltaico.com/en/.
The offers on products for sale in the online storeelalmacenfotovoltaico.comThey will be displayed in the "Offers" section or indicated on the product page and, if not stated otherwise, will be valid as long as they are shown on the screen.
Discount vouchers will have an expiration date and special conditions for their use. Please check the specifications of each voucher before using it.
OBJECT OF THE CONTRACT (DESCRIPTION OF PRODUCTS AND SERVICES)
The purpose of this contract is to regulate the relationship betweenelalmacenfotovoltaico.comAnd the consumer and/or user at the moment when they give their consent during the contracting process by accepting the corresponding checkbox. (Checkbox that, prior to its acceptance, will inform about the current general conditions, legal notice, and privacy policy of this website).
The contractual sales relationship will involve the delivery of a product on a website in exchange for a specified price.
PAYMENT METHODS
When placing an order, the customer can freely choose to pay for their purchases made on the online store through:
Bank transfer: The buyer must make a bank transfer (specifying the order reference in the concept) within a maximum period of 3 business days from placing the order in order to make the payment using this method. The company reserves the right to cancel the order if confirmation of the transfer has not been received within this timeframe. The bank account details will be provided to the customer at the time they choose this payment method.
PayPal: In order for the consumer and/or user to be able to pay for their purchases through this system, they must have a PayPal account. For more information, please visit...www.paypal.es. This form of payment involves an increase of 3% on the published prices. ·
By credit or debit card through the virtual POS (Point of Sale). Through this payment method, the buyer will have to provide their card number, expiration date, and CVV number. In this case, their data will be encrypted and sent under a secure server to the bank's virtual POS. This procedure does not disclose the card number. https://elalmacenfotovoltaico.com/en/ .This form of payment involves an increase of 3% on the published prices. ·
Pay in installments over 3, 6, 12, or 18 months: Divide the payment for your order into 3, 6, 12, or 18 months for just a small fixed cost per month. Only with your ID, mobile phone, and bank card. Instantly and without paperwork. You can complete the payment whenever you want at no additional cost. For example, if you choose to pay for an order of 180€ over 3 months, you would pay 63€ per month (only 3€ per month for the installment). It's as easy and quick as that to split your payment with SeQura.
1. Select "Pay in Installments" as the payment method when completing your purchase.
2. Enter your information (ID and mobile phone number), choose your payment plan, and pay the first monthly installment.
3. Enjoy your purchase! The remaining payments will be made automatically each month.
If you have doubts, solve them. here.
PRODUCT
The offers presented by the online storeelalmacenfotovoltaico.comAre valid within the limit of available stock and the dates established for said offer. The online storeelalmacenfotovoltaico.comThe right to modify the range of products is reserved based on the difficulties imposed by its suppliers.
In the event that the selected product is not available in stock, on the product page the user can provide their email so that the company can contact the user once the product is available via email.
Delivery Deadlines
The delivery time varies from 5 to 7 business days depending on the day of the week the payment for the purchase was made, as deliveries are only made from Monday to Friday.
Orders are prepared once payment has been confirmed by our financial department and during the following hours:
Monday to Friday from 9:00 a.m. to 4:00 p.m. Orders received outside of that schedule will be prepared on the next business day. No shipments are made on Saturdays, Sundays, or holidays.
Shipping Costs
The purchased products will be delivered to the address indicated in the order.
The purchase tickets will be sent to the email address provided by the customer during their registration on the online store. https://elalmacenfotovoltaico.com/en/ and they can also be accessed in the customer's registration account created on the online store https://elalmacenfotovoltaico.com/en/.
On Saturdays, Sundays, and holidays there will be no delivery or pickup of orders.
The delivery will be made promptly under the responsibility of the carrier.
An order is considered delivered at the moment the carrier delivers the package, or packages, to the customer and the customer signs the delivery receipt document. It is the customer's responsibility to check the condition of the goods upon receipt and to note any anomalies on the delivery receipt document.
All our orders are delivered curbside, with the customer being responsible for bringing the products to their home, roof, or the place where the installation will take place.
Shipping Costs
Shipping costs will be free for orders over 299€, except for (*solar panel shipments, the cost of which will be communicated upon receipt of the quote). If the order total is below that amount, the shipping cost will be 9.9€.
The purchased products will be delivered to the address indicated in the order. The shipment will be either from our warehouses or directly from those of our distributors, and it is possible that one order may be shipped in multiple shipments.
The purchase tickets will be sent to the email address provided by the customer during their registration on the online store. https://elalmacenfotovoltaico.com/en/And they can also be accessed in the customer's registration account created on the online store https://elalmacenfotovoltaico.com/en/.
On Saturdays, Sundays, and holidays there will be no delivery or pickup of orders.
The delivery will be made promptly under the responsibility of the carrier.
An order is considered delivered at the moment the carrier delivers the package, or packages, to the customer and the customer signs the delivery receipt document. It is the customer's responsibility to check the condition of the merchandise upon delivery and to note any anomalies on the delivery receipt document.
Claim of undelivered orders
The consumer and/or user, after receiving an email stating that their order has been shipped, can contact the company if a reasonable amount of time has passed and they have not received the product. https://elalmacenfotovoltaico.com/en/ through the phone (+34) 858 22 51 45, through the contact form, or via email: logistica@elalmacenfotovoltaico.com in order to clarify the cause of the delay.
Cancellations
If once the purchase has been made, you wish to cancel an order that has not yet been shipped, you can do so as long as you indicate it through the contact form established for this purpose in the "contact" section or in writing to the email address logistics@elalmacenfotovoltaico.com, customer service form or by phone at the number (+34)858 22 51 45Please indicate the order number that you wish to cancel.
Return Policy
The consumer and/or user will have a period of 14 calendar days from the date of receipt of the product to return it without the need to indicate a reason and without incurring any costs except for the shipping expenses, which will be borne by the consumer and/or user.
The following exceptions are established (among others) in the exercise of the right of withdrawal and are expressly included in the Law on consumers and users, which are:
c) The supply of goods made according to the consumer and/or user's specifications or clearly personalized.
d) The supply of goods that can deteriorate or expire quickly.
e) The supply of sealed goods that are not suitable for return due to reasons of health protection or hygiene and that have been unsealed after delivery.
f) The supply of goods that, after delivery and taking into account their nature, have been mixed inextricably with other goods.
The refund will be processed using the same payment method that the user used to make the purchase.
The returned product must be in the same condition as it was received, meaning it must be in perfect condition and, of course, it should not be damaged, hit, or show clear signs of use that would prevent the product from being sold again. To send it back, it must be properly packaged to protect it during transit.
Procedure:
To exercise their right of withdrawal, the consumer and/or user have a period of 14 calendar days. To do so, they will fill out the form provided for this purpose in the "My Account" section or make another unequivocal statement indicating their decision to withdraw from the sales contract.
Whether by one means or another, your communication should include the following information:
Your identifying information: full name and address
Order number listed on the invoice that has been sent to you along with the purchased item
Description of the acquired asset
Your willingness to withdraw from the sales contract.
Date of communication
If you submit your request through a non-electronic means (e.g. postal mail), it must be signed.
From the date you communicate your decision to withdraw from the contract, the consumer and/or user have a period of 14 calendar days to return...https://elalmacenfotovoltaico.com/en/In perfect condition the item purchased along with a copy of the purchase invoice.
https://elalmacenfotovoltaico.com/en/The company will promptly communicate to the consumer and/or user via email the acknowledgment of receipt of said withdrawal, along with the shipping instructions provided by the consumer and/or user. Once the product is received or the consumer and/or user has provided solid proof of the return of the item, https://elalmacenfotovoltaico.com/en/It will deliver the amounts provided by the consumer and/or user without undue delays.
USER REGISTRATION
To browse the store and add products to the cart, it is not necessary to be registered. However, to make a purchase, it will be necessary to register as a user. We will ask for your personal information to create your customer profile, and this data will be protected in accordance with the provisions of Law 15/1999, of December 13, on the Protection of Personal Data.
With your user account, you will be able to make purchases and benefit from the discounts, promotions, and gifts that we offer to our customers.
In your account, you will be able to check the history and details of your orders, your shipping addresses, your payment methods, your discount vouchers, etc.
PURCHASE PROCESS
To shop in the online storeelalmacenfotovoltaico.comIt will be necessary to be a registered user and over 18 years old.
Add all the products you want to your cart, then click on "Confirm" to make the purchase. We will ask for the shipping address and the customer address (you can use the same address for both).
Subsequently, you will be asked to choose the type of shipping. The rates are calculated based on the delivery address provided, the total weight of the package, and the shipping duration (express or standard).
Lastly, you will need to choose the payment method, whether it's through bank transfer, cash on delivery, PayPal, or with debit or credit cards.
GUARANTEES
The repair and replacement will be free of charge for the user. This free service will cover the necessary expenses incurred to address the nonconformity of the products with the contract, especially shipping costs, as well as costs related to labor and materials.
It is the customer's responsibility to send the defective merchandise at their own expense in order to process the warranty. Once the warranty has been received and approved,https://elalmacenfotovoltaico.com/en/We will proceed to replace the product by sending it to the customer with prepaid shipping, so that the customer does not incur any additional costs.
The seller is responsible for any non-conformities that arise within a period of two years from delivery. The consumer must inform the seller of the non-conformity within a period of two months from becoming aware of it.
CONTACT
At any time you can contact us to request more information or resolve any doubts you may have.
The parties submit, at their discretion, for the resolution of conflicts and waiving any other jurisdiction, to the courts of the user's domicile.
https://elalmacenfotovoltaico.com/en/© 2022.